Privacy Policy

Last Updated: 5.10.2025

Introduction

Welcome to travelinaustria.com. We are an independent travel website established by locals living in Austria, dedicated to making Austria accessible to travelers and helping you get the most out of your visit.

Whether you are visiting our site via computer, phone, or any other device, this Privacy Policy explains how we collect, use, protect, and share your personal information when you use our website and services. We are committed to protecting your privacy and ensuring transparency about our data practices.

This policy applies to all visitors and users of our website, regardless of how you access our services.

Information We Collect

Information You Provide Directly

Contact Information: Name, email address, phone number when you contact us or subscribe to our newsletter
Communication Content: Messages, inquiries, and feedback you send to us
Survey Responses: Information you provide in surveys or feedback forms
Account Information: If you create an account, we collect your chosen username and password

Information Collected Automatically

Usage Data: Pages visited, time spent on our site, click patterns, and browsing behavior
Technical Information: IP address, browser type and version, operating system, device information
Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience (see our Cookie Policy below)
Referral Information: Information about how you arrived at our website

Information from Third Parties

Partner Services: When you book tours or services through our recommended partners, we may receive confirmation and booking details. Please note that we are not responsible for the privacy practices of these third-party service providers
Social Media: If you interact with us on social media platforms, we may collect publicly available information

How We Use Your Information

We use your information to:

Provide Our Services: Deliver travel information, recommendations, and content tailored to your interests
Communication: Respond to your inquiries, send newsletters, and provide customer support
Website Improvement: Analyze usage patterns to improve our content and user experience
Personalization: Customize content and recommendations based on your preferences and browsing history
Marketing: Send you information about Austrian travel opportunities, deals, and updates (with your consent)
Legal Compliance: Meet legal obligations and protect our rights and the rights of others

Legal Basis for Processing (GDPR)

We process your personal data based on:

Consent: When you provide explicit consent (e.g., newsletter subscription)
Legitimate Interest: To provide our services, improve our website, and communicate with you
Contractual Necessity: To fulfill any agreements or bookings you make through our platform
Legal Obligation: To comply with applicable laws and regulations

Information Sharing and Disclosure

We may share your information with:

Service Providers

Website Analytics: We use services like Google Analytics to understand website usage
Email Services: To send newsletters and communications (based on your prior consent)
Technical Support: Web hosting, security, and maintenance providers

Legal Requirements

We may disclose information when required by law, to protect our rights, or to ensure user safety.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

We do not sell your personal information to third parties.

Data Retention

We retain your personal information for as long as necessary to:

Communicate with you regarding travel guidance
Comply with legal obligations
Resolve disputes and enforce agreements

Specific retention periods:

Contact inquiries: 3 years after last contact
Newsletter subscriptions: Until you unsubscribe
Website analytics: 26 months (Google Analytics default)

Your Rights

Under GDPR and applicable privacy laws, you have the right to:

Access: Request a copy of your personal data
Rectification: Correct inaccurate or incomplete information
Erasure: Request deletion of your personal data
Restriction: Limit how we process your information
Portability: Receive your data in a portable format
Objection: Object to processing based on legitimate interests
Withdraw Consent: Withdraw consent at any time (where applicable)

To exercise these rights, contact us at info (at) travelinaustria.com.

Cookies

We use cookies and similar tracking technologies to enhance your browsing experience and analyze website usage. For detailed information about our cookie practices, including types of cookies used and how to manage them, please see our separate Cookie Policy.

Children’s Privacy

Our website is not intended for children under 16. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 16, we will delete it promptly.

Security Measures

We implement appropriate technical and organizational measures to protect your personal information:

SSL encryption for data transmission and secure, encrypted data protection
Regular security assessments and updates
Access controls and staff training
Secure data storage and backup procedures in accordance with website security regulations

Personal information provided by users via registration forms on our site will be used solely for the purpose of contacting you and making necessary travel arrangements. Your private information will not be used for any other purpose, and your contact information will not be transferred to third parties without your consent.

However, no method of internet transmission is 100% secure. We cannot guarantee absolute security but are committed to protecting your information.

Third-Party Links

Our website contains links to third-party websites, tours, and services. This Privacy Policy does not apply to those external sites. We encourage you to review their privacy policies before providing personal information.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We reserve the right to update and/or modify these privacy provisions from time to time at our sole discretion. We will:

Post the updated policy on our website
Update the “Last Updated” date
When significant changes are made, we will provide notice via email or website announcement

Your continued use of our website after any changes indicates your acceptance of the updated Privacy Policy.

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

travelinaustria.com

Email: info (at) travelinaustria.com

For EU residents, you also have the right to lodge a complaint with your local data protection authority if you believe we have not adequately addressed your concerns.

Data Protection Officer

For privacy-related inquiries and concerns, you can contact us at info (at) travelinaustria.com.

We are committed to transparency and protecting your privacy while helping you discover the beauty of Austria.